Become a Hair Model

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Frequently Asked Questions

How early should arrive for my appointment?

Please arrive 15 minutes before your appointment.

What is your cancellation policy?

24-hour cancellation notice is required. Our late cancellations fee is $50 for haircuts and $75 for color. Please understand that without enough notice, the stylist will miss the opportunity to fill that appointment.

Should I tip the stylist?

Tipping stylists is not expected but is your expression of a job well done. Gratuity is cash or checks only since we are unable to add it onto a debit or credit card.

What is your return policy?

Product returns are accepted within seven days from the date of purchase for store credit only. Large (1 liter) volume products are not returnable. Gift certificates and services rendered are nonrefundable.